Holiday Hollow — Presented by Magical Doorway Presents, LLC
Effective Date: September 11, 2026
Last Updated: September 11, 2026

1. Introduction

Magical Doorway Presents, LLC ("Company," "we," "us," or "our") operates Holiday Hollow, an immersive indoor holiday walk-through experience located in Las Vegas, Nevada. This Privacy Policy describes how we collect, use, disclose, and protect personal information when you visit our website at www.magicdoorwaypresents.com (the "Site"), purchase tickets, attend our events, or communicate with us via phone, SMS/text message, email, or other channels.

By using our Site, purchasing tickets, or providing your personal information, you agree to the practices described in this Privacy Policy.

2. Information We Collect

We may collect the following categories of personal information:

a. Information You Provide Directly

• Full name

• Email address

• Phone number (mobile and/or landline)

• Billing and payment information (processed securely through our payment processor)

• Number and ages of guests in your party

• Special accommodation requests or accessibility needs

• Messages, inquiries, and correspondence you send to us

b. Information Collected Automatically

• IP address and device identifiers

• Browser type and operating system

• Pages visited, time spent, and click activity on our Site

• Referring URLs

• Cookie data and similar tracking technologies

c. Information From Third Parties

• Information from ticket platforms or booking services if you reserve tickets through a third-party channel

• Information from social media platforms if you interact with our social media pages

3. How We Use Your Information

We use the personal information we collect for the following purposes:

• Ticket Fulfillment & Reservations: To process your ticket purchases, confirm your timed-entry reservation, and send booking confirmations and reminders

• Customer Service: To respond to your inquiries, resolve issues, and provide support

• SMS & Text Message Communications: To send you transactional and promotional text messages related to your visit, upcoming events, and special offers (see Section 5 for full SMS terms)

• Email Marketing: To send newsletters, event announcements, and promotional offers (with your consent where required)

• Event Operations: To manage guest capacity, timed entry, and on-site logistics

• Safety & Security: To maintain a safe environment for guests and staff

• Cross-Promotional Communications: To inform Holiday Hollow guests of related experiences and offers from our affiliated brands (e.g., Lala Photography), where you have consented to receive such communications

• Legal Compliance: To comply with applicable laws, regulations, and legal processes

• Analytics & Improvement: To understand how our Site and services are used and to improve the guest experience

4. Children's Privacy

Holiday Hollow is a family-oriented event designed to be enjoyed by guests of all ages, including children. We do not knowingly collect personal information directly from children under the age of 13. All ticket purchases and account registrations must be completed by a parent or legal guardian. If we become aware that we have inadvertently collected personal information from a child under 13 without verifiable parental consent, we will promptly delete it. If you believe a child's information has been collected without consent, please contact us at the address in Section 13.

5. SMS / Text Message Communications (A2P 10DLC)

By providing your mobile phone number and affirmatively opting in through our website, ticket purchase flow, or contact form, you consent to receive text messages (SMS/MMS) from Magical Doorway Presents, LLC ("Holiday Hollow") at the mobile number you provided.

Types of Messages: You may receive:

• Booking confirmations and timed-entry reminders

• Event updates, schedule changes, or cancellation notices

• Promotional offers, presale announcements, and seasonal event information

• Holiday Hollow customer service responses

Message Frequency: Message frequency varies. You may receive up to 6-8 messages per month, depending on your relationship with us and the time of year.

Message & Data Rates: Message and data rates may apply. Check with your mobile carrier for details.

How to Opt Out: You may opt out of SMS communications at any time by replying STOP to any text message you receive from us. After opting out, you will receive one final confirmation message and no further texts, except as required by law.

How to Get Help: Reply HELP to any message for assistance, or contact us directly at 725-325-5456 or hello@magicdoorwaypresents.com

Supported Carriers: Our SMS program is supported by most major U.S. carriers including AT&T, T-Mobile, Verizon, and others. Carrier support is not guaranteed for all carriers.

 IMPORTANT — Data Sharing: We will not share, sell, rent, or disclose your mobile phone number or SMS opt-in consent to any third party for their own marketing or promotional purposes. Your opt-in data is used solely to communicate with you on behalf of Holiday Hollow / Magical Doorway Presents, LLC. See Section 6 for full details on information sharing.

6. How We Share Your Information

We do not sell your personal information. We may share your information only in the following limited circumstances:

a. Service Providers: We share information with trusted vendors who help us operate our business, including payment processors, email and SMS platforms, ticketing systems, and website hosting providers. These parties are contractually obligated to use your data only to provide services to us and may not use it for their own marketing purposes.

b. Affiliated Brands: With your consent, we may share your information with affiliated experiences (such as Lala Photography) for cross-promotional purposes. You may opt out of this sharing at any time.

c. Legal Requirements: We may disclose information when required by law, court order, or governmental authority, or to protect the rights, safety, or property of Holiday Hollow, its guests, or the public.

d. Business Transfers: In the event of a merger, acquisition, or sale of our business assets, your information may be transferred as part of that transaction. We will notify you of any such change in ownership via email or prominent notice on our Site.

We will never share your SMS opt-in information or phone number with third parties for marketing or promotional purposes.

7. Cookies and Tracking Technologies

Our Site uses cookies and similar tracking technologies to enhance your browsing experience and collect analytics data. You may control cookie settings through your browser. Note that disabling cookies may affect certain features of our Site.

8. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this Policy, comply with legal obligations, resolve disputes, and enforce our agreements. Ticket and transaction records are generally retained for seven (7) years for accounting and legal purposes. SMS opt-in records are retained for a minimum of four (4) years to demonstrate regulatory compliance.

9. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, alteration, or destruction. No method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

10. Your Rights and Choices

Depending on your state of residence, you may have the right to:

• Access: Request a copy of the personal information we hold about you

• Correction: Request correction of inaccurate or incomplete information

• Deletion: Request deletion of your personal information, subject to certain legal exceptions

• Opt-Out of Marketing: Unsubscribe from email marketing at any time using the "unsubscribe" link in our emails, or from SMS by replying STOP

• Do Not Sell/Share: We do not sell personal information. Nevada residents may submit a verified request under NRS Chapter 603A

To exercise any of these rights, contact us using the information in Section 13.

11. Third-Party Links

Our Site may contain links to third-party websites or services. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will post any changes on this page with an updated effective date. For material changes, we will provide additional notice (such as an email or website banner). Your continued use of our Site or services after the effective date of any change constitutes your acceptance of the updated Policy.

13. Contact Us

If you have questions or concerns about this Privacy Policy, or to exercise your rights, please contact us:

Magical Doorway Presents, LLC
d/b/a Holiday Hollow
Las Vegas, Nevada
Email: hello@magicdoorwaypresents.com
Phone: 725-325-5456
Website: www.magicdoorwaypresents.com